Award-winning Cisco Smart Net Total Care - SNTC® Service is designed for businesses of any
have complex network needs and an expert IT staff that needs direct,
to Cisco expertise and resources. IT departments are under intense
pressure to resolve
network issues before they adversely affect business operations. Cisco
Service offers rapid problem resolution and improved operational
efficiency through a combination of expert troubleshooting assistance,
online tools, and flexible device
coverage options, providing you with greater network availability while
Cisco SNTC Service provides:
Direct access to Cisco TAC: When a network problem is affecting business-critical systems, you want fast access to technology experts. Cisco SNTC Service
connects you directly to the Cisco TAC, staffed by Cisco professionals certified in a
broad range of Cisco foundational and advanced technologies. Cisco TAC is available
24 hours a day, 365 days a year around the world to support your network needs.
Online troubleshooting tools: Our online troubleshooting tools accelerate problem
resolution. You have access to extensive troubleshooting and support resources on
the award-winning support site on Cisco.com. A personalized Web portal, “My Tech
Support,” enables you to find the information you need in one place, customized to
your network, including new software releases, bug reports and repairs, and trouble-
Advance hardware replacement: When you need dependable, fast access to
business-critical parts, your Cisco SNTC Service delivers. Choose from a variety
of hardware replacement options, including premium options such as two-hour
replacement and onsite parts replacement and installation.
Cisco Smart Call Home: With Cisco Smart Call Home you get proactive, detailed
diagnostics and real-time alerts about core network devices to help you identify and
resolve issues, conserving valuable staff time and improving network availability.
Devices equipped with the Smart Call Home technology continuously monitor their
own health and automatically notify you of potential issues.